Author: mbsoftwaresolutions@mbsoftwaresolutions.com
Posted: 2014-12-01 12:24:19 Link
Join.me is no longer free. What would you recommend for support clients
remotely (where you remote into their machine)?
tia,
--Mike
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On Mon, Dec 1, 2014 at 10:24 AM, <
mbsoftwaresolutions@mbsoftwaresolutions.com> wrote:
> Join.me is no longer free. What would you recommend for support clients
> remotely (where you remote into their machine)?
>
>
>
We use Teamview.
--
Matt Jarvis
Eugene, Oregon USA
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We use Chrome Remote Desktop. Works as an app within the Chrome browser.
Fred
On Mon, Dec 1, 2014 at 11:32 AM, M Jarvis <brewdaddy@gmail.com> wrote:
> On Mon, Dec 1, 2014 at 10:24 AM, <
> mbsoftwaresolutions@mbsoftwaresolutions.com> wrote:
>
> > Join.me is no longer free. What would you recommend for support clients
> > remotely (where you remote into their machine)?
> >
> >
> >
>
> We use Teamview.
>
> --
> Matt Jarvis
> Eugene, Oregon USA
>
>
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[excessive quoting removed by server]
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+1
Sent from my iPhone
> On 1 Dec 2014, at 18:32, M Jarvis <brewdaddy@gmail.com> wrote:
>
> On Mon, Dec 1, 2014 at 10:24 AM, <
> mbsoftwaresolutions@mbsoftwaresolutions.com> wrote:
>
>> Join.me is no longer free. What would you recommend for support clients
>> remotely (where you remote into their machine)?
>
> We use Teamview.
>
> --
> Matt Jarvis
> Eugene, Oregon USA
>
>
> --- StripMime Report -- processed MIME parts ---
> multipart/alternative
> text/plain (text body -- kept)
> text/html
> ---
>
[excessive quoting removed by server]
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After Logmein (Join.me's brother from the same mother) stopped being
free last year about this time, I set out to find an alternative solution.
Short version: Teamviewer is about the only one left that works similar
to Logmein/Join.me but to use it for free for business you'll have to
ignore their license restrictions.
There are other solutions that will work, but for me it was about how
difficult it would be for the client. Join.me is pretty drop-dead easy
to use when you have a new connection needed.
I ended up paying around $300 one-time fee for unlimited clients,
one-connection at a time, one 'host' (me), for ScreenConnect. It has
been pretty satisfactory and the company is aggressive about updating,
improving, and supporting their product. Worth checking out. It provides
both sustained-connections and one-time-use-connections.
As for the Chrome solution, I did try it but I have too much depending
on remote-access working to depend on Google's flaky attitude toward
their products. (And having Logmein pull the rug out from under me
didn't leave a good taste, either.)
Mike Copeland
mbsoftwaresolutions@mbsoftwaresolutions.com wrote:
> Join.me is no longer free. What would you recommend for support
> clients remotely (where you remote into their machine)?
>
> tia,
> --Mike
>
>
[excessive quoting removed by server]
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** All postings, unless explicitly stated otherwise, are the opinions of the author, and do not constitute legal or medical advice. This statement is added to the messages for those lawyers who are too stupid to see the obvious.
If the client has an existing VPN, ask to get access. If not, offer to
set up VPN for them.
If the client has existing DNS for their LAN machines, assigning a DNS
name for every machine in the LAN, find out the names of the machines
you are interested in remote controlling. If not, offer to set up DNS
for them.
Then, install TightVNC Service on all the machines you want to remote
control, and connect over the VPN from your laptop wherever you may be.
After the initial setup, it's free forever.
Alternatively, the client needs to pay for LogMeIn Pro or equivalent.
Of course, convincing them of the value will require some selling.
Usually, charging your full rate for travel time suffices.
No, I don't convince a high percentage of leads to contract with me,
which turns out to be a good thing for everyone. They don't pay for
products/services they don't feel they need, and I don't waste time
trying to support them.
Paul
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Teamviewer will monitor how often you use the free version, and suddenly
deny access.
They keep updating their system and if your client has a different version
to yours, it will not allow access.
And the professional version is pricy.
I have used it to assist clients in different parts of the world.
Dave Crozier recently mentioned Splashtop.
It has a certain number of limitations and I found the only real good point
was the price.
I would have to say that you "get what you paid for" and Teamviewer is
unbeatable.
They also have a small host (V 7) which I distribute with my software
Then, when they call for help, I check if they have Teamviewer installed.
If so, I kill it
Then my system calls this small host and I'm in !
On Tue, Dec 2, 2014 at 9:11 AM, Paul McNett <paul@mcnettware.com> wrote:
> If the client has an existing VPN, ask to get access. If not, offer to set
> up VPN for them.
>
> If the client has existing DNS for their LAN machines, assigning a DNS
> name for every machine in the LAN, find out the names of the machines you
> are interested in remote controlling. If not, offer to set up DNS for them.
>
> Then, install TightVNC Service on all the machines you want to remote
> control, and connect over the VPN from your laptop wherever you may be.
>
> After the initial setup, it's free forever.
>
> Alternatively, the client needs to pay for LogMeIn Pro or equivalent.
>
> Of course, convincing them of the value will require some selling.
> Usually, charging your full rate for travel time suffices.
>
> No, I don't convince a high percentage of leads to contract with me, which
> turns out to be a good thing for everyone. They don't pay for
> products/services they don't feel they need, and I don't waste time trying
> to support them.
>
> Paul
>
>
[excessive quoting removed by server]
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On 12/1/2014 11:24 AM, mbsoftwaresolutions@mbsoftwaresolutions.com wrote:
> Join.me is no longer free. What would you recommend for support
> clients remotely (where you remote into their machine)?
>
> tia,
> --Mike
I have been very happy with Mikogo. Used to be Beam Your Screen. I use
it for demos, customer support & training, and file transfer. ~$300 one
time charge but easy use and file transfers both ways work great. I can
pay a little more to have up to 10 people on there at the same time.
> -- Jeff Jeff Johnson jeff@san-dc.com SanDC, Inc. (623) 582-0323 SMS
> (602) 717-5476 Fax 623-869-0675 www.san-dc.com
> www.cremationtracker.com www.agentrelationshipmanager.com
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OK. I've been biting my tongue reading this thread but I can't take it anymore... :-)
<set soapbox on>
As a group of very smart people who make a living selling and supporting custom software solutions, I don't understand the reluctance to pay for a remote access/support product if the ROI is there. Build the $50/60 per year into your support fee and be done with it. Chasing the latest free version of anything like this is probably costing more time and money than paying for a product that suits your needs.
<set soapbox off>
--
rk
-----Original Message-----
From: ProfoxTech [mailto:profoxtech-bounces@leafe.com] On Behalf Of Sytze de Boer
Sent: Monday, December 01, 2014 3:31 PM
To: profoxtech@leafe.com
Subject: Re: [NF] Supporting remote clients
Teamviewer will monitor how often you use the free version, and suddenly deny access.
They keep updating their system and if your client has a different version to yours, it will not allow access.
And the professional version is pricy.
I have used it to assist clients in different parts of the world.
Dave Crozier recently mentioned Splashtop.
It has a certain number of limitations and I found the only real good point was the price.
I would have to say that you "get what you paid for" and Teamviewer is unbeatable.
They also have a small host (V 7) which I distribute with my software Then, when they call for help, I check if they have Teamviewer installed.
If so, I kill it
Then my system calls this small host and I'm in !
On Tue, Dec 2, 2014 at 9:11 AM, Paul McNett <paul@mcnettware.com> wrote:
> If the client has an existing VPN, ask to get access. If not, offer to
> set up VPN for them.
>
> If the client has existing DNS for their LAN machines, assigning a DNS
> name for every machine in the LAN, find out the names of the machines
> you are interested in remote controlling. If not, offer to set up DNS for them.
>
> Then, install TightVNC Service on all the machines you want to remote
> control, and connect over the VPN from your laptop wherever you may be.
>
> After the initial setup, it's free forever.
>
> Alternatively, the client needs to pay for LogMeIn Pro or equivalent.
>
> Of course, convincing them of the value will require some selling.
> Usually, charging your full rate for travel time suffices.
>
> No, I don't convince a high percentage of leads to contract with me,
> which turns out to be a good thing for everyone. They don't pay for
> products/services they don't feel they need, and I don't waste time
> trying to support them.
>
> Paul
>
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+1
Richard Kaye wrote:
> OK. I've been biting my tongue reading this thread but I can't take it anymore... :-)
>
> <set soapbox on>
> As a group of very smart people who make a living selling and supporting custom software solutions, I don't understand the reluctance to pay for a remote access/support product if the ROI is there. Build the $50/60 per year into your support fee and be done with it. Chasing the latest free version of anything like this is probably costing more time and money than paying for a product that suits your needs.
> <set soapbox off>
>
> --
>
> rk
> -----Original Message-----
> From: ProfoxTech [mailto:profoxtech-bounces@leafe.com] On Behalf Of Sytze de Boer
> Sent: Monday, December 01, 2014 3:31 PM
> To: profoxtech@leafe.com
> Subject: Re: [NF] Supporting remote clients
>
> Teamviewer will monitor how often you use the free version, and suddenly deny access.
> They keep updating their system and if your client has a different version to yours, it will not allow access.
> And the professional version is pricy.
> I have used it to assist clients in different parts of the world.
>
> Dave Crozier recently mentioned Splashtop.
> It has a certain number of limitations and I found the only real good point was the price.
>
> I would have to say that you "get what you paid for" and Teamviewer is unbeatable.
> They also have a small host (V 7) which I distribute with my software Then, when they call for help, I check if they have Teamviewer installed.
> If so, I kill it
> Then my system calls this small host and I'm in !
>
> On Tue, Dec 2, 2014 at 9:11 AM, Paul McNett <paul@mcnettware.com> wrote:
>
>> If the client has an existing VPN, ask to get access. If not, offer to
>> set up VPN for them.
>>
>> If the client has existing DNS for their LAN machines, assigning a DNS
>> name for every machine in the LAN, find out the names of the machines
>> you are interested in remote controlling. If not, offer to set up DNS for them.
>>
>> Then, install TightVNC Service on all the machines you want to remote
>> control, and connect over the VPN from your laptop wherever you may be.
>>
>> After the initial setup, it's free forever.
>>
>> Alternatively, the client needs to pay for LogMeIn Pro or equivalent.
>>
>> Of course, convincing them of the value will require some selling.
>> Usually, charging your full rate for travel time suffices.
>>
>> No, I don't convince a high percentage of leads to contract with me,
>> which turns out to be a good thing for everyone. They don't pay for
>> products/services they don't feel they need, and I don't waste time
>> trying to support them.
>>
>> Paul
>>
>
[excessive quoting removed by server]
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