If the client has an existing VPN, ask to get access. If not, offer to

set up VPN for them.

If the client has existing DNS for their LAN machines, assigning a DNS

name for every machine in the LAN, find out the names of the machines

you are interested in remote controlling. If not, offer to set up DNS

for them.

Then, install TightVNC Service on all the machines you want to remote

control, and connect over the VPN from your laptop wherever you may be.

After the initial setup, it's free forever.

Alternatively, the client needs to pay for LogMeIn Pro or equivalent.

Of course, convincing them of the value will require some selling.

Usually, charging your full rate for travel time suffices.

No, I don't convince a high percentage of leads to contract with me,

which turns out to be a good thing for everyone. They don't pay for

products/services they don't feel they need, and I don't waste time

trying to support them.

Paul

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