Look what we found:

*7. Obligations upon Termination*. Upon expiration or other termination,

all rights granted hereunder shall forthwith terminate, and: (a) XXXX

shall immediately cease to provide Hosting Services to Customer and

Customer shall cease to have any right to use the Software in any

manner; (b) Customer shall make all payments due XXXX as of the date of

termination or expiration in accordance with the payment provisions set

forth in the Agreement and applicable Schedules; (c) XXXX shall provide

an electronic extract copy of the Customer’s Data and upon receipt from

Customer of all outstanding amounts then owing XXXX, shall forward such

Data to Customer electronically or on machine-readable media; and (d)

XXXX may delete all of Customer’s Data in XXXX’ possession and control

and not retain any copies, and, upon written request and receipt of

payment from Customer of all outstanding amounts then owing XXXX, shall

provide certification to Customer that all such Data has been destroyed

and that no copies have been retained by XXXX.

XXXX was bought out by YYYY and YYYY is trying to charge $15,000. There

is no new contract with YYYY.

On 12/18/2014 4:48 PM, Jeff Johnson wrote:

> I mentioned before that a customer of mine has critical data stored on

> a web site and currently subscribes to that web site. It is case

> information and documents for a funeral home. The company said they

> would provide an export of the SQL Server tables for $15,000! This is

> the funeral home's data and they have to pay $15,000 to get a copy of

> it. They will not just give us a backup of the tables.

>

> Does anyone know what options we have?

>

> Should we contact an attorney?

>

--

Jeff

Jeff Johnson

jeff@san-dc.com

SanDC, Inc.

(623) 582-0323

SMS (602) 717-5476

Fax 623-869-0675

www.san-dc.com

www.cremationtracker.com

www.agentrelationshipmanager.com

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