Our network recently started to experience problems with speed over the

internet. The COMCAST SMC device would also be inaccessible due to an error

message stating "Access error: data follows, can't get memory".

We re-boot the SMC and access speeds are back to normal and the SMC is

accessible. After a period of time (30 min to 1 1/2 hr) we're back to the

bad behavior.

Comcast stated that the SMC was "not locking properly". They then used ping

somehow to determine the speed was poor, had us pull the network cable and

announced that the ping was now fine, so according to them the problem is on

our end.

My question is, is there any free software that will "find" which device is

going bad and sending out bad packets, if that is the problem?

James E Harvey

Hanover Shoe Farms, Inc.

M.I.S./Corresponding Officer

Off: 717-637-8931

fax: 717-637-6766

email: jharvey@hanoverpa.com

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